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Pet Services
Search these pages for advice on responsible pet ownership, and information on the services we offer.

The animals we rescue rely entirely on the generosity of people like you. We simply can’t help them without you. Please support our work by making a donation.


Responsible Pet Ownership

As an organisation it is our aim to promote responsible pet ownership through everything we do. As a pet owner it is not enough to simply care about our pets - we also have to provide everything our pet needs.

Responsible pet ownership involves neutering, micro-chipping, annual vaccinations, veterinary care and flea and worm treatment, as well as the requirements listed below. All of these things are essential for an animal to remain happy and healthy.

Under the Animal Welfare Act 2006, an owner must provide their pet with the following:

Behaviour - a pet should be allowed to express normal behaviour depending on the species and breed. For example, rabbits need enough space to hop around, play and graze; dogs must have access to exercise and play

Companionship - an animal should be housed either alone or with other animals, as per the suitability of the species or breed. For example, where possible rabbits should be housed with other rabbits as companions

Diet - an animal should be fed a healthy and appropriate diet, including constant access to fresh, clean water

Environment - a pet should be provided with a safe environment which allows appropriate room for the animal to exercise and move around

Health - a pet has a right to receive proper veterinary treatment, and in a timely manner, for illness and injury

For more information on responsible pet ownership please see these animal care pages, which offer helpful advice on all your pet needs.

At our Welfare Events we offer animal welfare advice, low-cost treatments and are on hand to discuss what individual animals require. Also, feel free to come down to our Centre, or give us a call, and seek advice. We're here to help!

Pet Insurance

We highly recommend all pet owners purchase pet insurance as you never know when illness or injury will strike. Vet bills for operations or for long-term care can be very costly. With insurance all you need to pay is your monthly fee and, if you need to make a claim, the excess agreed when you take out the policy.

It's important to correctly research pet insurance rather than just buying the cheapest out there as they are not all equal. There are different kinds of insurance and they offer differing levels of cover. Ensure you read all the fine print as some policies will only cover an illness for a set period of time, such as 1 year - not very useful if your dog is diagnosed with a long-term illness such as diabetes. Other policies will cover illness and injury up to a certain amount of money, then it is no longer covered. Covered for Life policies are the most comprehensive around.

Also be aware that if you change insurance providers, pre-existing conditions will not be covered under your new provider.  Pet insurance can be a bit of a minefield but with a bit of research you will be able to find the perfect policy for you.

Pets and fireworks


Why are pets scared of fireworks?

Many animals find fireworks scary. It's estimated that 45 percent of dogs in the UK show signs of fear when they hear fireworks. It doesn’t have to be that way though, so don’t ignore the problem.

There are lots of simple things you can do to help your pet deal with fireworks. By preparing in advance before fireworks start your pet will be better able to cope with the noises.

How to calm dogs during fireworks

  • Walk them during daylight hours to avoid times when fireworks are likely to be set off
  • Close windows and curtains to muffle the sound of fireworks
  • Put on some music or tv to mask the firework sounds
  • Create a quiet space where your dog can feel in control
  • Create some hiding places around your home


  • Provide hiding places in your home
  • Cats can become more stressed if they’re outside during fireworks
  • Microchip your cats in case they’re startled and escape outside

Small animals

  • Partly cover outside cages and pens with blankets so an area is soundproofed and hidden, but allow another area for the animals to look out
  • Provide bedding small animals can burrow in
  • Consider bringing them indoors – this will need to be done gradually so plan ahead

Keeping horses safe during fireworks

  • If you have a horse out in a field, check locally to see if there are going to be any firework displays in your area that may affect them
  • Where possible - tell the organisers of firework displays that horses are nearby and ask them to set off their fireworks in the opposite direction
  • For top tips on keeping your horse safe and secure during the firework season - please follow the advice from the British Horse Society

During September 2017 we collaborated with Cat Protection East Midlands Neutering,Vets4Pets Ilkeston,Erewash Dog Wardens and Bayer in an outreach programme in Cotmanhay,Ilkeston, helping to chip and snip owners cats.  Cats Protection,ourselves,Natasha the dog warden as well as an army of volunteers took to the streets to offer people a little assistance. As well as getting the cats micro-chipped and neutered, free transport, some flea and worming treatment was provided too. Which helped support the community and their felines in need.

With over 3,000 doors being knocked on, the team achieved great results for 2017. Together we have achieved a fantastic outcome with 73 successful neuters during the two weeks and a further 7 following on from the scheme.

Cats were fully vet checked by the lovely team at Vets4Pets Ilkeston as well as Micro-chipped,flead,wormed and further treatments were provided were they required such as urgent dental care.


Collectively we were able to fund this collaboration including a fantastic donation of £300  from Vets4Pets for treatments to these wonderful cats.

Thank you to everyone involved. It has been great assisting the people of Cotmanhay,Ilkeston, and helping promote responsible pet ownership.

Learn more HERE about the importance of neutering your cat.